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Consumer Services Manager

California Public Utilities Commission

California Public Utilities Commission

This job is no longer accepting applications

See open jobs at California Public Utilities Commission.See open jobs similar to "Consumer Services Manager" Powerlines.
Operations
United States
Posted on Jun 4, 2025

Job Description and Duties

Individuals interested in applying for this vacancy must have eligibility. If you are new to state service or need to gain eligibility to this classification, please Click here to open the examination bulletin and follow the instructions on “How to apply”.

The examination is a separate process from applying for this vacancy. Please be sure to follow all instructions for each process.

Virtual interviews via web portals or phone may be offered as deemed appropriate and feasible by the hiring manager – standard in-person interviews will still be offered if conditions permit.

Under the general direction of the Consumer Affairs Branch (CAB) Program Manager, and in conjunction with the team's Staff Services Manager II (SSM II), the CSM is responsible for planning, organizing, and directing the activities of CAB. CAB's primary responsibilities are to assist consumers in resolving informal complaints with a utility in accordance with the utility's rules and the CPUC's policies and to answer consumer questions regarding utility service and billing. The CSM is responsible for providing information to the division Director, other senior managers, and Commissioners about emerging consumer issues and recommending policies or changes to existing regulations affecting consumer programs. The CSM has direct communication with utility representatives regarding consumer issues.

CLICK HERE to share with the California Public Utilities Commission how you first learned about this position, this will assist us in our recruitment efforts.

You will find additional information about the job in the Duty Statement.

This job is no longer accepting applications

See open jobs at California Public Utilities Commission.See open jobs similar to "Consumer Services Manager" Powerlines.
See more open positions at California Public Utilities Commission
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