Job Description and Duties
Individuals interested in applying for this vacancy must have eligibility. If you are new to state service or need to gain eligibility to this classification, please Click here to open the examination bulletin and follow the instructions on “How to apply”.
The examination is a separate process from applying for this vacancy. Please be sure to follow all instructions for each process.
Virtual interviews via web portals or phone may be offered as deemed appropriate and feasible by the hiring manager – standard in-person interviews will still be offered if conditions permit.
This is an in office position and the chosen applicant would need to be in the office every day. A hybrid telework schedule can be discussed after hire.
Under the general direction of a Consumer Services Manager, the incumbent performs administrative, organizational, and technical duties to support work involving receiving consumer complaints and inquiries against investor-owned utilities. The Consumer Affairs Branch (CAB) serves as the first responders for California utility consumers. CAB collects and resolves consumer complaints, establishes, and enforces rules and regulations for regulated utilities, and investigates allegations of utility waste, fraud, and abuse. The Consumer Affairs Branch (CAB) is the unit within the External Affairs Division responsible for assisting consumers with complaint resolution and for providing information about utility providers.
CLICK HERE to share with the California Public Utilities Commission how you first learned about this position, this will assist us in our recruitment efforts.
You will find additional information about the job in the Duty Statement.