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Consumer Affairs Representative

California Public Utilities Commission

California Public Utilities Commission

United States
Posted on Jun 6, 2025
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Job Description and Duties

Individuals interested in applying for this vacancy must have eligibility. If you are new to state service or need to gain eligibility to this classification, please Click here to open the examination bulletin and follow the instructions on “How to apply”.

The examination is a separate process from applying for this vacancy. Please be sure to follow all instructions for each process.

Virtual interviews via web portals or phone may be offered as deemed appropriate and feasible by the hiring manager – standard in-person interviews will still be offered if conditions permit.

This position exists within the Consumer Affairs Branch (CAB) of the External Affairs Division at the CPUC. CAB supports the overall CPUC mission of serving the public interest by being a first and direct line of contact for customers, and a conduit of information between the public and CPUC decision-makers. Under supervision of a Consumer Services Supervisor and the Consumer Services Manager the Consumer Affairs Representative (CAR) works directly with consumers to analyze and resolve informal complaints and answers questions about utility services in a manner that is compliant and consistent with state and federal laws, and CPUC orders related to consumer protection. In order to provide excellent customer service, CARs must be up to date on all changes in utility regulations, General Orders, policies and practices and internal division procedures.

CLICK HERE to share with the California Public Utilities Commission how you first learned about this position, this will assist us in our recruitment efforts.

You will find additional information about the job in the Duty Statement.

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