Job Description and Duties
Individuals interested in applying for this vacancy must have eligibility. If you are new to state service or need to gain eligibility to these classifications, please Senior Telecommunications Engineer or Associate Telecommunications Engineer to open the examination bulletin and follow the instructions on “How to apply”.
The examination is a separate process from applying for this vacancy. Please be sure to follow all instructions for each process.
Virtual interviews via web portals or phone may be offered as deemed appropriate and feasible by the hiring manager – standard in-person interviews will still be offered if conditions permit.
Under the general direction of the Program and Project Supervisor in the Communications Division's Carrier Oversight & Programs Branch, specifically within the Network Performance and Public Safety section, the Senior Telecommunications Engineer will conduct engineering surveys and studies of telephone company networks and facilities. This role involves analyzing data related to telephone service troubles and outages to identify areas in the state that experience chronic service issues.
The incumbent will prepare reports and memorandums summarizing the findings of these studies and will provide consultation and advice to Division management, as well as to administrative law judges and Commissioners of the California Public Utilities Commission (CPUC). Additionally, this position requires leading projects within a team of analysts, which may involve acting as a leader on complex projects that demand significant technical expertise. The incumbent will also take into account diversity, equity, and inclusion in policy analysis, stakeholder engagement, and internal processes.
The Carrier Oversight and Programs Branch of the Communications Division manages the California Public Utilities Commission (CPUC) service quality programs. These programs are designed to ensure that telephone companies deliver safe and reliable service. Staff members review the service quality data reported by these companies to ensure compliance with established service quality standards. They analyze this data to identify any concerns regarding the level of service provided.
Additionally, the branch offers advisory support to decision-makers on various regulatory issues, including the 9-1-1 network, federal and state network outage reporting, communications emergency measures, and service quality results specific to individual carriers.
You will find additional information about the job in the Duty Statement.
