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Consumer Services Supervisor

California Public Utilities Commission

California Public Utilities Commission

People & HR, Operations, Customer Service
United States
Posted on Sep 25, 2025
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Job Description and Duties

Individuals interested in applying for this vacancy must have eligibility. If you are new to state service or need to gain eligibility to this classification, please Click here to open the examination bulletin and follow the instructions on “How to apply”.

The examination is a separate process from applying for this vacancy. Please be sure to follow all instructions for each process.

Virtual interviews via web portals or phone may be offered as deemed appropriate and feasible by the hiring manager – standard in-person interviews will still be offered if conditions permit.

Under the general direction of the Consumer Services Manager of the Consumer Affairs Brach (CAB), the Consumer Services Supervisor (CSS) is responsible for directing and supervising the activities of the Consumer Affairs Representatives (CARs). As the direct link between CARs and CAB management, the CSS must be on-site during regular business hours to assist CARs in daily CAB duties. CAB’s primary responsibilities are to assist consumers in resolving informal complaints with a utility in accordance with the utility’s rules and the Commission’s policies and to answer consumers’ questions regarding utility service and billing.

You will find additional information about the job in the Duty Statement.

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