Job Description and Duties
Individuals interested in applying for this vacancy must have eligibility. If you are new to state service or need to gain eligibility to this classification, please Click here to open the examination bulletin and follow the instructions on “How to apply”.
For this classification, applicants with disabilities may gain eligibility through the Limited Examination and Appointment Program (LEAP), an alternative to the standard testing process. Click here to open the examination bulletin. Applicants may choose to apply through either the Standard or LEAP process.
The examination is a separate process from applying for this vacancy. Please be sure to follow all instructions for each process.
Virtual interviews via web portals or phone may be offered as deemed appropriate and feasible by the hiring manager – standard in-person interviews will still be offered if conditions permit.
Under the direction of a Supervisor I, the incumbent will perform contract review and compliance monitoring of the California LifeLine third-party administrator (TPA), as well as of other CPUC vendors. Incumbent will provide oversight of communication between the TPA and stakeholders (including service providers, consumer advocate groups, other State agencies, the public, and more). In addition to analyzing contract requirements and deliverables and providing recommendations that facilitate and modernize the program, the incumbent will have a variety of responsibilities such as tracking/reviewing/paying monthly invoices, performing audits, tracking program fund balances to ensure sufficient funds, managing LifeLine mailboxes and program websites.
You will find additional information about the job in the Duty Statement.