Massachusetts Department of Public Utilities
Who We Are:
The Executive Office of Energy and Environmental Affairs (EEA) seeks to protect, preserve, and enhance Massachusetts’ environmental resources and create a clean energy future for all residents. Through the stewardship of open spaces, the protection of environmental resources, and the advancement of clean energy, EEA works tirelessly to make Massachusetts a wonderful place to live, work, and raise a family. Our commitment to environmental justice ensures that every resident, regardless of background or location, can live in a safe, clean environment and shares equally in the benefits of the clean energy transition.
Who We Are as an Employer:
At EEA, we create meaningful, inclusive opportunities that empower our employees to make a real difference in shaping the environmental future of Massachusetts. We foster a workplace culture where diversity is valued, innovation is encouraged, and collaboration thrives. Our employees play a vital role in advancing sustainability, environmental justice, and clean energy solutions, ensuring a positive and lasting impact on Massachusetts and its residents.
DPU:
The Department of Public Utilities (DPU) is the state agency responsible for overseeing investor-owned electric power, natural gas, and water companies in Massachusetts. It regulates the safety of bus companies, moving companies, transportation network companies, and oversees the safety of natural gas pipelines and the MBTA.
Job Description:
Reviews complaints, reports, documents and other pertinent information received from the public, agency personnel, and industry officials concerning alleged violations of law, rules, regulations to determine appropriateness of the complaint, appropriate action to be taken and/r referral to an appropriate agency.
Maintain liaison with other agency personnel in order to provide information concerning and encourage compliance with relevant laws, rules, and regulations and to respond to all inquiries in order to provide information concerning agency policies and procedures.
Obtain evidence and establish facts concerning complaints and alleged noncompliance with laws, rules, regulations by interviewing individuals, conducting on-site inspections for compliance and validity of complaints, and to prepare evidence or documentation for appropriate action.
Conducts investigations on such matters carriers operating without a proper tariff, carriers providing services or charging rates not reflected in their tariff, and carriers not comply with Department policies and/or recommend corrective action.
Make recommendations concerning policies and procedures governing agency activities and on such matters as ways to improve the tariff and registration process and regulatory policies, rules and regulations; perform related duties such as maintaining records, responding to inquiries concerning unit activities, testifying at hearings and providing information to interested parties.
Prepare reports and conduct reviews. Confer with company officials to effect compliance within prescribed deadlines.
Performs related duties as required.
Minimum Entrance Requirements: Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in investigatory, law enforcement or regulatory administration work, or (B) and equivalent combination of the required experience and the substitutions below.
Substitutions:
A Bachelor's or higher degree may be substituted for the required experience.*
*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Want the specifics? Explore our Employee Benefits and Rewards!
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.