PUC Jobs Board

This position is within the LA Public Service Commission’s (LPSC) Management & Finance Division – Information Technology - Records Division. The Records Division is responsible for maintaining all records of the LPSC. Records are maintained in paper form, microfilm, and electronically for the entire Commission, including the Administrative Law, Utilities, Office of General Counsel/Legal, Auditing, Economics, Management/Finance, and Transportation divisions. In addition to maintaining all records, the Records division works as the IT department's primary point of contact with commission staff and the public on interfacing with the Commission’s electronic document management and case docketing system (Valence system).

We’re looking for an IT Associate to serve as the first point of contact for the Records Division, creating a professional environment for visitors and providing support that keeps our division running smoothly.

If you're organized, enjoy records management, and thrive in an environment that can be both frenetic and relaxed, this could be the opportunity for you!

Two years of experience in information technology; OR

Six years of full-time work experience in any field; OR

An associate’s degree in information technology; OR

A bachelor’s degree.

EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

NOTE:
A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties:

As an IT Associate, you'll be the first point of contact for runners, visitors, and employees who come to file paperwork with Records. In this role, you will:

• Greet visitors, runners, and staff with kindness and professionalism
• Need the basic skill set of computer operations, typing, scanning, copying, faxing, Word, Excel, and Outlook
• All Records employees are liaisons to staff and the public regarding the web access to our public digital database. We need to be able to communicate well and troubleshoot if there is an issue, and report it to the correct IT personnel to keep things running smoothly
• Open mail, date/time stamp paperwork, process incoming filings, and assist people to the front desk if they have inadvertently come to the wrong entrance. These tasks include data entry, scanning, filing, and distribution of filings
• Require the ability to handle confidential information with discretion, demonstrating trustworthiness and ethical judgement.
• Answer incoming calls, route messages, provide general information, and forward calls to the Business Analyst or Supervisor about any divisional requirement questions.
• Box, organize, and keep digital records of locations of all daily paperwork in file rooms. This job is also to maintain all file rooms in a neat and organized manner so documents can be easily accessed.
• Along with other staff, maintain the cleanliness and organization of the records room to ensure an efficient working environment
• Occasionally attend Records Management Training to ensure we are always in compliance with the Secretary of State’s requirements

Position-Specific Details:

Appointment Type: Probational or Promotional

Career Progression: This position participates in a Career Progression Group (CPG). This position provides the opportunity to advance within the job series.

Work Schedule: Work hours are 8:00 AM to 4:30 PM, Monday-Friday.

Compensation: The salary offered will be determined based on qualifications and experience.

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

How To Apply:

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

* Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

Contact Information:

For further information about this vacancy, contact:

Sara Simpson

Louisiana Public Service Commission

Sara.simpson@la.gov